Store Info

General Information

Queen Elena Lingerie
15421 Cottage Grove Avenue
Dolton, IL 60419

Nationwide Toll Free: (877) 394-9437
For local calls please use: (708) 849-7722
Fax: (708) 849-4922

Store Hours:
Mon - Fri 12:00 - 7pm Central Time
Sat 10:30 - 6pm

E-mail for General Information: sales@queen-lingerie.com

Shipping and handling cost (Continental US):

USPS Express Mail (overnight to most areas): Flat Rate: $25.00 or higher depending on final weight and package size.

Other Shipping Methods (Continental US Only)

Purchase Amt	Standard Ground (USPS Priority)	Next Day Air	2nd Day Air
Up to $30.00	$9.95	$42.95	$29.95
$30.01 to $50.00	$8.95	$41.95	$28.95
$50.01 to $99.99	$7.95	$40.95	$27.95
$100.00 & Over Up to 2 pounds	Free	$38.95	$26.95

Note: Package Size and Shipping Cost

Packages above 2 lb. or of excessive size (girth), the actual shipping and handling charges may be greater than the amount calculated on your order. These charges are determined by the post office at the time of shipping.

Note: Overnight Deliveries

Overnight deliveries can be made to most areas except International.

Next day and second day air shipping price may be higher depending on final weight and shipping destination.

Any overnight deliveries cannot be delivered to a P.O. Box. A street address must be supplied.

Note: International Purchases

There are NO Overnight Deliveries for international orders.

Priority International (6-10 days): $30.00 or more depending on final weight

Express International (3-5 days): $36.00 or more depending on final weight and package size.

Shipping charges may not calculate correctly and may need to be manually updated depending on the shipping location.

Any international purchase of $75 or more must be paid by an bank certified check or a bank wire.
Please contact us if you place an international order and need estimated shipping costs.

Refund Policy:
There are no refunds on any items purchased on web site, only store credit. If the item is worn it cannot be returned. If the item was not purchased at this web site it cannot be returned, exchanged or receive credit for the item cost. If you would like to request a store credit send an e-mail to sales@queen-lingerie.com within one month of receipt of items. After one month there are no exchanges of any items.

Credits given for returned merchandise are valid for no more than 2 years from the date of purchase. After 2 years the credit will be deleted from our records and cannot be applied toward a purchase.